Job Type: Full-time, Mid-Level
Salary: $19.00 – $21.00 per hour
Firm: TEKsystems
Location: Remote
Work Schedule: 8am-5pm CST (OT available as needed)
Language: English
Are you looking for a customer care role that lets you work from home and make a real difference? TEKsystems is hiring a Customer Care Representative to join their team. This role involves providing top-notch service to customers across multiple channels, and you’d be perfect for the job if you’re empathetic, tech-savvy, and love problem-solving.
Job Summary
The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally.
Key Responsibilities
- Actively listen to customer concerns with empathy and patience
- Provide accurate and timely solutions using available tools
- Build trust through kind, responsive, and helpful interactions
- Support customers via phone, chat, email, and social media
- Assist with package tracking, returns, refunds, product info, and warranties
- Guide customers through website navigation and product selection
Pay and Benefits
- $16.50 – $16.50 per hour
- Medical, dental & vision
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Schedule & Availability
- Standard Hours: Mon-Sat, 8:00 AM – 5:00 PM MST/9:00 AM – 6:00 PM CST
- Peak Season (Nov-Jan): Mon-Sun, 7:00 AM – 6:00 PM MST/8:00 AM – 7:00 PM CST
Remote Work Requirements
- Quiet, distraction-free workspace
- Internet: Minimum 50 Mbps download / 10 Mbps upload
- Equipment Provided: Laptop, mouse, headset
- Casual dress code
Perks
- Quarterly discount codes for premium lifestyle products
- Opportunity for overtime during peak season
Requirements
- Previous customer service experience
- Strong written and verbal communication skills
- Comfortable using Microsoft Office (Outlook, Word)
- High School Diploma or equivalent
Preferred Experience
- Hospitality, Retail, Food Service, or Call Center
- Customer Care and Inbound Call Handling
- Service-oriented mindset
At TEKsystems, we’re committed to diversity and inclusion. We consider all applications without regard to:
- Race
- Sex
- Age
- Color
- Religion
- National origin
- Veteran status
- – Disability
- Sexual orientation
- Gender identity
- Genetic information
Join the team and be part of a culture that values individuality and promotes equal opportunities for all.