Full job description
Job Title: Operations Assistant
Location: London
Salary: £28,860
First Intuition is a fast-growing, award-winning provider of accountancy training and apprenticeships. At FI, you’ll be part of a dynamic and supportive team, with excellent long-term career development opportunities, participation in our bonus scheme, and a workplace culture that values people.
Job Summary:
We’re looking for a proactive and practical Operations Assistant to support the smooth running of our London centres. This is a varied, service-focused role, ideal for someone who enjoys staying busy, has strong attention to detail, and takes pride in creating a clean, safe, and welcoming environment for students, staff, and visitors.
As part of the operations team, you’ll deliver excellent customer service while carrying out key day-to-day duties to ensure our premises are maintained to a high standard. These include setting up classrooms, ensuring communal areas are tidy and well-stocked, managing basic facilities tasks, and helping to maintain a safe, hazard-free environment. The role also includes supporting building opening and closing responsibilities, and the potential to train as a workplace First Aider, Mental Health First Aider and Fire Warden.
This is a full-time, on-site position with flexibility required around shift patterns. You’ll work an 7.5-hour shift within our core operating hours (typically between 7:30 AM and 5:30 PM), as needed.
This position offers room for growth and development within a supportive and growing organisation. You’ll gain valuable experience in facilities, customer service, and operations, with opportunities to take on more responsibility as you grow in the role.
Key Responsibilities:
- Act as a welcoming first point of contact at reception for students, staff and visitors
- Manage phone and email enquiries promptly and professionally, providing product information and technical support as required
- Process course and room bookings accurately
- Maintain clean and well-stocked communal spaces, including:
- Replenishing coffee machines, fruit, and refreshments
- Loading/unloading dishwashers
- Topping up sanitary and office supplies
- Wiping down surfaces and maintaining a presentable environment
- Reporting any issues in the building to the appropriate person
- Complete handover notes to update colleagues arriving for the next shift
- Support delivery team with classroom setup including IT and audiovisual
- Light manual handling, and reconfiguration of classroom layouts
- Monitor the day-to-day operations of the facility including reporting/resolving health and safety issues, repairs, security and cleaning issues
- Opening up and locking up including keyholder responsibilities
- Ensuring any issues with security systems are reported
- Provide general operational support as directed by management
Essential Skills and Attributes:
- Strong interpersonal and communication skills
- Friendly, professional, and confident when interacting with customers
- Hands on approach to service delivery
- Reliable, detail-oriented, and proactive in spotting and solving issues
- Able to multi-task and comfortable managing competing priorities in a busy environment
- Organised, practical and able to manage time effectively
- Must be comfortable with physical tasks as part of daily responsibilities
- Flexible and adaptable team player, with the ability to collaborate with different teams across the business
- Basic IT literacy (MS Office, email, etc.)
Desirable:
- Experience in a customer service, retail, hospitality, or facilities-related role
- Understanding of apprenticeships or the accountancy and finance sector
Benefits:
- 25 days annual leave (based on fulltime hours) PLUS bank holidays
- 3 FI Days per year
- Hybrid working available, equipment provided for homeworking
- Flexible-working positive employer with a range of family-friendly policies
- Employee Assistance Programme: 24-hour confidential access to counselling and support services
- Competitive Pension
- Training and development opportunities
- Long term career prospects in a growing company
- Employee perks including a range of discounts to suit your lifestyle
We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974.
First Intuition collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see the privacy notice for further details.
First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.