Full job description
About the Role
We are hiring either a part-time or full-time Email Marketing Delivery Lead to manage the delivery, quality, and coordination of email marketing work for our clients.
You will lead the day-to-day delivery of Klaviyo email flows, campaigns, segmentation, and client communication.
This is a hands-on email marketing role focused on:
- Delivery
- Project management
- Quality assurance
- Email marketing strategy
- Klaviyo execution
- Client relationships
You’ll work closely with a designer, copywriter, and junior builder to ensure client work is completed on time and to a high standard.
About Us
We are a boutique email marketing agency specialising in Klaviyo for Shopify brands.
Our clients are creative, founder-led businesses in lifestyle, jewellery, kids, wellness, and homeware.
We focus on:
- High-quality email marketing
- Strong client relationships
- Clean processes and consistent delivery
- Beautiful campaigns and effective lifecycle flows
We are small, fast-growing and known for our warm communication style and attention to detail.
Key Responsibilities:
Email Marketing Delivery
- Build, schedule, and report on email campaigns in Klaviyo
- Support with building and updating lifecycle flows
- Create segments and flow logic
- Use our master templates across brands
- Test emails before going out
Project Management
- Manage client timelines and delivery schedules
- Coordinate tasks between copywriter, designer, and builder
- Keep ClickUp projects up to date
- Run weekly internal delivery check-ins
Quality Assurance
- Review email builds, flows, and templates before client review
- Test all links, filters, triggers, and conditions
- Ensure brand consistency across all emails
- Catch errors before clients see them
Client Communication
- Deliver onboarding and strategy calls
- Provide clear updates and next steps
- Build strong, warm relationships with founder-led brands
- Ensure clients feel supported and confident in the process
Essential Skills & Experience
- 3–6 years experience in email marketing, CRM, retention, or lifecycle marketing
- Hands-on experience with Klaviyo (flows, segments, campaigns, deliverability)
- Excellent attention to detail and QA skills
- Strong project coordination or account management experience
- Comfortable working across multiple client accounts
- Strong written communication and critical thinking skills
- Ability to work independently in a remote team
- Experience with Shopify (nice to have)
- Experience in an agency or multi-brand role (preferred)
Personal Qualities
We are looking for someone who is:
- Detail-oriented and organised
- Warm, friendly, and great with clients
- Calm under pressure
- Proactive and solution-focused
- A natural problem-solver
- Passionate about email marketing and customer experience
- Comfortable owning delivery and making decisions
Benefits
- £30,000–£35,000 salary (DOE)
- Fully remote role
- Flexible core working hours
- 25 days holiday + bank holidays
- Birthday off
- Training and development budget
- Supportive founder and team
- Opportunity for progression into Delivery Manager / Head of Delivery
- Work with lovely, creative Shopify founders
Schedule
- Monday to Friday
- 9:00–5:30 with flexible core hours (9:30–4:00)
- No evening or weekend work
Job Types: Full-time, Part-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Application question(s):
- Please paste your cover letter here explaining why you’re interested in this role and what experience you have with Klaviyo/email marketing. Applications without this will not be considered.
Experience:
- Klaviyo: 3 years (required)
- Ecommerce: 3 years (preferred)
Work Location: Remote
Expected start date: 05/01/2026