Customer Service Advisor (Work from Home, 4 on 4 off)
Company: Robert Heath Heating, part of the Daikin group
Location: Remote (Work from Home)
Job Type: Part-time, Permanent
Salary: £12.21 per hour
Robert Heath Heating, a proud part of the global Daikin group, is a leading provider of gas heating services to the social housing sector. We are looking for a dedicated and empathetic Customer Service Advisor to join our out-of-hours team in a fully remote role.
In this vital home-based role, you will be the first point of contact for housing association residents experiencing issues with their heating or hot water. You will play a key part in ensuring they receive a timely and efficient service, especially during evenings when they need our help the most.
What you will be doing:
- Answering inbound calls from residents to report faults with their heating and hot water systems.
- Accurately logging details of the fault onto our system.
- Providing reassurance and clear information to residents.
- Scheduling appointments for our Gas Engineers to attend properties.
- Delivering a high standard of customer care at all times.
What we are looking for:
- Previous experience in a customer-facing role is desirable.
- A calm, professional, and empathetic telephone manner.
- Excellent communication and listening skills.
- A suitable home working environment and a reliable internet connection.
- The ability to work effectively under pressure.
- Strong IT skills and the ability to learn new systems.
- A reliable and committed team player.
The Details:
- Pay Rate: £12.21 per hour.
- Hours: 26.5 hours per week.
- Shift Pattern: A consistent 4 days on, 4 days off rota.
- Working Times: Your shifts will be from 12:00 – 20:00 or 13:00 – 21:00.
If you are passionate about helping people and are looking for a rewarding part-time role with the flexibility of working from home, we would love to hear from you.
Apply today!
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: No more than 26.5 per week
Benefits:
- Company pension
- Work from home
Work Location: Remote
Application deadline: 06/10/2025
Reference ID: Crossover 4 x 4